Information We Collect
We may collect:
-
Name, phone number, email
-
Delivery address
-
Emirates ID or passport (for vendors only)
-
Bank details (vendors only)
-
Order history and browsing activity
How We Use Your Information
Your data helps us:
-
Verify accounts (OTP verification)
-
Process orders and deliveries
-
Manage payments and refunds
-
Improve customer experience
-
Prevent fraud and maintain platform security
Data Sharing
We may share data with:
-
Delivery partners
-
Payment partners
-
Legal authorities (if required)
We do not sell personal data to third parties.
Vendor-Specific Data
Vendor documents (trade license, ID, bank details) are collected only for:
-
Account verification
-
Payment settlements
-
Legal compliance
Documents are stored securely and never misused.
Cookies & Tracking
We use cookies to improve:
-
Website performance
-
User experience
-
Personalized recommendations
Users may disable cookies, but some features may not work.
Data Security
We use secure servers, encryption, and verification methods (like OTP) to protect your data.
However, users are responsible for keeping their login details safe.
User Rights
Users may request:
-
Data update
-
Data deletion (if no pending orders/payments)
-
Account closure
Legal Compliance
All data is handled according to:
-
UAE Cybersecurity Laws
-
UAE Consumer Protection Laws
-
E-commerce regulations